Terms and Conditions for Services
Acceptance of Terms: By accessing and using our website to purchase any services you agree to abide by these terms and conditions.
Service Packages: Our website offers various service packages, including but not limited to life coaching, massage, reiki, and Chi Gong – Movement, Breath & Meditation. Each package has specific details and pricing, which are subject to change without prior notice.
Payment and Billing: Payment for services is processed securely through our designated payment gateway. By making a purchase, you agree to provide accurate and complete payment information. Any additional charges, such as taxes or fees, will be clearly communicated before the completion of the transaction.
Refunds and Cancellations: Refund policies vary based on the type of service. Refer to “Refunds and Cancellation (All Services)” section at the end of these terms. We reserve the right to modify our refund policy at any time.
User Responsibilities: It is your responsibility to provide accurate information during the purchasing process. You also agree not to share your account credentials or engage in any activity that violates our terms or applicable laws.
Service Access: After successful payment, you will receive instructions on how to access the purchased services. Any unauthorised access or use of the services is strictly prohibited.
Intellectual Property: All content and materials provided as part of the service packages, including but not limited to text, images, and videos, are protected by intellectual property laws. You agree not to reproduce, distribute, or modify any content without explicit permission.
Privacy Policy: Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and safeguard your personal information.
Limitation of Liability: We are not liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use our services. Our total liability shall not exceed the total amount paid for the specific service package.
Termination of Services: We reserve the right to terminate or suspend services, accounts, or access to our website at our discretion, without notice, for any reason, including but not limited to a breach of these terms.
Governing Law: These terms and conditions are governed by and construed in accordance with the laws of Australian Capital Territory. The courts of the Australian Capital Territory shall have non-exclusive jurisdiction to decide any matter arising from any disputes relating to these terms.
By proceeding with the purchase, you acknowledge that you have read, understood, and agree to these terms and conditions. If you do not agree, please refrain from using our website and purchasing our services.
Massage Service-Specific Terms and Conditions
Health Considerations: Prior to booking a massage service, it is your responsibility to inform us of any existing medical conditions, injuries, or allergies that may affect the massage. We reserve the right to refuse or modify services based on health considerations.
Informed Consent: By booking a massage, you acknowledge that you have provided accurate health information and give informed consent for the massage therapist to perform the service. If you are pregnant or have specific medical concerns, consult with your healthcare provider before scheduling a massage.
Draping Policy: Our massage therapists adhere to a strict draping policy to ensure your comfort and privacy. Proper draping will be maintained throughout the massage session, and any inappropriate behaviour will result in immediate termination of the service with no refund.
Communication During the Massage: Communication is key to a positive massage experience. Please communicate openly with the massage therapist regarding pressure, areas of focus, or any discomfort during the session.
Professional Boundaries: Our massage therapists maintain professional boundaries at all times. Any behaviour that is deemed inappropriate or violates professional standards will result in immediate termination of the massage session without a refund.
Post-Massage Recommendations: After the massage, recommendations may be provided for post-care, including hydration, and stretching. It is your responsibility to follow these recommendations for optimal benefits.
Allergies and Sensitivities: Inform the massage therapist of any allergies or sensitivities you may have to oils, lotions, or other products used during the massage.
Feedback and Concerns: We encourage open communication. If you have any feedback, concerns, or questions about the massage service, please contact us promptly.
By booking a massage service, you agree to adhere to these massage service-specific terms and conditions. Failure to comply with these terms may result in the termination of the massage session without a refund.
Reiki Healing Service – Specific Terms and Conditions
Energetic Considerations: Reiki is an energy healing practice. While it complements traditional medicine, it is not a substitute for professional medical advice or treatment. By booking a Reiki session, you acknowledge that Reiki practitioners do not diagnose medical conditions.
Informed Consent: Prior to the Reiki session, it is your responsibility to provide any relevant information about your physical, emotional, or mental state that may impact the session. Informed consent is essential for a productive and safe Reiki experience.
Comfort and Boundaries: Reiki sessions involve light touch or no touch at all. You have the right to communicate your comfort level and any preferences regarding touch during the session. Professional boundaries will be strictly maintained.
Intuitive Guidance: Reiki practitioners may offer intuitive insights during or after the session. These insights are not a substitute for professional advice and should be interpreted with an open mind. You have the choice to accept or reject any intuitive guidance provided.
Post-Reiki Recommendations: Recommendations may be given for post-Reiki care, including rest, hydration, and self-reflection. It is your responsibility to follow these recommendations for optimal benefits.
Sensations and Emotional Release: During a Reiki session, you may experience sensations, emotions, or memories. This is a natural part of the healing process. You are encouraged to communicate with the practitioner about any experiences that arise.
Privacy and Confidentiality: Your privacy and confidentiality are of utmost importance. Information shared during the Reiki session will be kept confidential, and the practitioner will not disclose any personal details without your explicit consent.
Cancellations and Late Arrival: Cancellation policies specific to Reiki sessions will be outlined in the service package details. Late arrival may result in a shortened session to avoid inconvenience for other clients.
Post-Session Integration: Take time to integrate the healing energy after the session. Avoid strenuous activities and give yourself the space for self-reflection.
By booking a Reiki session, you agree to adhere to these Reiki healing service-specific terms and conditions. Failure to comply with these terms may result in the termination of the session without a refund.
Chi Gong, Breathwork, and Meditation Service-Specific Terms and Conditions
Physical and Mental Well-being: Chi Gong, Breathwork, and Meditation are practices that involve physical movement, conscious breathing, and mental focus. It is your responsibility to ensure that you are physically and mentally able to participate in these activities. If you have any health concerns, consult with a healthcare professional before engaging in these practices.
Informed Consent: By participating in Chi Gong, Breathwork, and Meditation sessions, you acknowledge that these practices are not a substitute for professional medical advice or treatment. You provide informed consent to engage in these activities and take responsibility for your own well-being.
Physical Limitations: Communicate any physical limitations or injuries to the instructor before the session. The instructor will provide modifications to accommodate your needs, but it is crucial to share relevant information for a safe practice.
Breathwork Guidelines: Follow the breathwork guidelines provided by the instructor. Be mindful of your breath and any sensations that arise during the practice. If you feel uncomfortable at any point, inform the instructor immediately.
Movement Awareness: Chi Gong involves specific movements. Pay attention to your body’s sensations and move at a pace that feels comfortable for you. Respect your body’s limitations and avoid pushing yourself beyond your capacity.
Meditation Practices: During meditation, focus on the guidance provided by the instructor. It is normal for the mind to wander; gently bring your attention back to the present moment. If you have any concerns or experiences during meditation, share them with the instructor.
Environment: Choose a quiet and safe environment for Chi Gong, Breathwork, and Meditation sessions. Ensure that you have enough space to move comfortably and that the surroundings promote a calm atmosphere.
Post-Session Reflection: Take a few moments after the session for self-reflection. Notice any changes in your mental, emotional, or physical state. If you have questions or insights, feel free to discuss them with the instructor.
By participating in Chi Gong, Breathwork, and Meditation sessions, you agree to adhere to these service-specific terms and conditions. Failure to comply with these terms may impact the effectiveness of the practice, and no refunds will be provided for non-compliance.
Coaching Service – Specific Terms and Conditions
Confidentiality and Trust: Life coaching and shadow work sessions involve personal discussions and exploration. Your privacy is of utmost importance, and all information shared during sessions will be kept confidential. Trust is crucial for a productive coaching relationship.
Informed Participation: By engaging in life coaching and shadow work sessions, you acknowledge that the coach is not a licensed therapist. Life coaching focuses on personal and professional development, and shadow work involves exploring deeper aspects of the self. You provide informed consent to participate in these processes willingly.
Personal Responsibility: Life coaching encourages personal responsibility and self-discovery. You are accountable for your own choices and actions. The coach will support and guide you, but the responsibility for decision-making remains with you.
Goal Setting: Collaboratively set and define clear goals with the life coach. Regularly review and adjust these goals as needed. Your commitment to the coaching process enhances the likelihood of achieving desired outcomes.
Shadow Work Sensitivity: Shadow work delves into deeper aspects of the psyche. Be prepared for introspective and potentially challenging discussions. The coach will provide a supportive environment, but it is important to communicate your comfort level and any emotional reactions during the process.
Feedback and Open Communication: Honest communication is essential. Share your thoughts, feelings, and any concerns with the life coach. Constructive feedback helps refine the coaching process to better meet your needs.
Cancellations and Rescheduling: Life coaching and shadow work sessions require commitment. Cancellation policies specific to these sessions will be outlined in the service package details. Rescheduling may be possible within reasonable limits, and communication with the coach is crucial.
Integration and Application: Apply insights gained during coaching sessions to your daily life. Actively engage in recommended practices and exercises between sessions to facilitate personal growth and development.
Duration and Frequency: Clearly understand the duration and frequency of the coaching sessions. Consistent attendance and active participation contribute to the effectiveness of the coaching process.
Termination of Coaching Relationship: Either party may terminate the coaching relationship if it is deemed ineffective or inappropriate. In such cases, a discussion will be held to ensure a smooth transition and potential referrals to other resources.
By participating in life coaching and shadow work sessions, you agree to adhere to these service-specific terms and conditions. Failure to comply with these terms may impact the effectiveness of the coaching process, and no refunds will be provided for non-compliance.
Refund and Cancellation Policy (All Services):
Refund Eligibility
Coaching:
Refunds are not provided for completed life coaching sessions. If dissatisfaction arises, clients are encouraged to communicate concerns promptly for resolution or adjustments to future sessions.
Massage, Reiki, Chi Gong, Breathwork, and Meditation:
Refunds may be issued for cancellations made at least 24 hours before the scheduled appointment. No refunds will be provided for cancellations made within 24 hours of the appointment time.
Cancellations and Rescheduling
Life Coaching: Clients are encouraged to provide at least 24 hours’ notice for cancellations or rescheduling. Failure to do so may result in a deduction from the total number of pre-purchased sessions.
Massage, Reiki, Chi Gong, Breathwork, and Meditation: Clients must provide at least 24 hours’ notice for cancellations or rescheduling. Late cancellations may be subject to a cancellation fee.
Missed Appointments
Life Coaching: Missed appointments without prior notice may result in a deduction from the total number of pre-purchased sessions or non-refund on single sessions purchased.
Massage, Reiki, Chi Gong, Breathwork, and Meditation: Missed appointments without prior notice may be subject to a cancellation fee.
Refund Processing:
Refund requests must be submitted in writing or via the designated communication channel within 7 days of the service date.
Refunds, when applicable, will be processed within 14 days from the date of the refund request.
Unforeseen Circumstances:
In cases of unforeseen circumstances, such as sudden illness or emergencies, exceptions to the cancellation policy may be considered at the discretion of the service provider.
Service Provider Cancellations:
If a service provider needs to cancel a scheduled session, reasonable efforts will be made to reschedule at a mutually convenient time. If rescheduling is not possible, a full refund will be issued.
This policy aims to balance the need for clients to have flexibility while respecting the time and commitment of service providers. It is essential to clearly communicate this policy to clients before they engage in any services to manage expectations effectively.